Question:
If my site is set up for inbound email processing, when are replies automatically sent on to the next routee?
Answer:
sfPMS ALWAYS sets the email route status to ‘Responded‘ and sends the document on to the next person in the route.
Additional Comments:
For more information about routing, see the Focus on Routes guide. For more information about Alerts, see the Focus on Alerts and Compliance guide.
KBA-01389; Last updated: September 18, 2017 at 13:58 pm;
Keywords: automatic, sent on, route to the next person, reply email