KBA-01703: Acquiring the DataPK for a document

Overview:

When issues, errors or problems in Spitfire involve a specific document, sending the document’s DataPK string to support@spitfiremanagement.com can expedite a resolution.

Procedure:

1. Try to reproduce the error message or problem.
   1. While you are at it, jot down exactly what you do to get this error/problem.
2. With the document open, double-click at the bottom of the document next to the Powered by Spitfire logo.
   
3. From the window that opens, copy the string after DataPK=.
   
4. Send the DataPK string and reproduce steps to Support.

KBA-01703; Last updated: November 8, 2017 at 10:05 am