Is there some tracking token I can include in the body of an email?
My third party changes the email subject. Is there another way to track the email response?
Yes! Try something like
Tracking Token: Spitfire *PMLinkDocID: 7759C361-BD33-4C22-98CA-D3628E488456
The important parts are
- PMLinkDocID: followed by white space. This tag/token is case sensitive. The ending colon must be followed by white space.
- The document key (copied from the browser address or Document Menu “Get Link”)
- white space or new line
You can place the entire section into a different text color, font, or font-size, as long as the HTML markup does not interfere with the pattern. (Meaning the PMLinkDocID: and the key should be in the *same* font, size and color). Meaning this alternative also works
In Regards to: PMLinkDocID: 7759C361-BD33-4C22-98CA-D3628E488456 (please do not edit or remove)
As long as email replies include the body of previous emails, the tracking token continues to work
This is equivalent to EMAILTEXT | ReplyKeysInBody
Once this tracking token is in an email chain, the tracking token is more significant that the subject. The tracking token wins!
See also: RouteConfig | TrackingToken