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Tag: Word

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KBA-01853: Problem Opening Word File – Couldn’t FindKBA-01853: Problem Opening Word File – Couldn’t Find

May 30, 2024May 30, 2024| Soni YorkSoni York|

Problem: You may encounter a message when trying opening a Word file (attachment) that says something like: Sorry, we couldn't find pathname/filename. Is it possible it was moved, renamed or

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KBA-01823: Multiple Software Versions DialogKBA-01823: Multiple Software Versions Dialog

April 7, 2022April 7, 2022| Soni YorkSoni York|

Question: Sometimes, when I try to open a Word or Excel file in Spitfire, the file does not open, even though the lock icon indicates that it is “checked out.” 

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KBA-01800: Cannot open Word or Excel from Chromium BrowserKBA-01800: Cannot open Word or Excel from Chromium Browser

June 16, 2020June 16, 2020| Soni YorkSoni York|

Problem: I use Spitfire in Chrome, which in V2020+ should allow me to open Microsoft Word and Excel files from my document’s Attachment tab. However, when I click the icon,

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  • KBA-01872: What The Response Time Metric Bar Means
  • KBA-01873: Mailbox Full Quota Exceeded
  • KBA-01871: Creating Connected Documents from a Document
  • KBA-01870: Using the Project Lookup
  • KBA-01869: How to Find Roles with Specific Capabilities & Sub-roles
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