KBA-01818: When Is It Safe to Poke a Status Back?
Question: Because of user error, we sometimes find ourselves asking Spitfire Support to “poke” a document status back to what…
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Knowledge Base
KBA-01817: Account Not Authorized to Use This Application
Question: Our site is set up to use Active Directory Authentication for logins. What does the message Account not authorized…
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KBA-01816: Email Tracking Token
Question Is there some tracking token I can include in the body of an email? My third party changes the…
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KBA-01815: Recovering Changed Attached Files After Unexpected Events
Questions: If my computer suddenly reboots when I’m in the middle of making changes to an attached file, can I…
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KBA-01814: PDFs are not Opening or Closing properly
Problem: You may have encountered one of the following problems with regards to PDF files: When you click on the…
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KBA-01813: Pop-up Blocker May Interfere with Spitfire
Problem: If you are accessing Spitfire in Chrome or Edge, you may encounter some problems, which all stem from a…
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KBA-01812: Meaning of the Wi-Fi Signal Indicator
Question: In V2020, we are noticing a little red wireless symbol that appears and then disappears when we are in…
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KBA-01811: Adding Words to the Spell Check Dictionary
Question: Can I add words to the spell check dictionary–the dictionary that is used to flag misspelled words in text…
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KBA-01810: SOV Error: Data Set is Not OK
Problem: I am getting the following message when I try to open the SOV workbook on one of my Pay…
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KBA-01809: Apply Route Options
Question: What is the Apply Route option that is available in V2021? How do I use this option? Answer: The…
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