We understand that a project management solution is only as good as the support organization behind it. We stand committed to provide you with the finest technical support services possible. Our Spitfire Project Management Support department is staffed by seasoned specialists.
We provides multiple support vehicles to meet your needs, including:
- On-line knowledgebase articles
- Email and Fax support
- Telephone support
- On-line Direct Support
Spitfire Management’s support department is open Monday through Friday, from 8:00 AM to 6:00 PM, Eastern Time.
E-mail and Telephone
Support questions may be initiated through any of these methods (although the most effective method is a detailed email sent to firstname.lastname@example.org). Your question will be logged into our support management system, and will be handled as quickly and efficiently as possible. Our support specialists, if necessary, are able to “log on” directly to your system using remote software support, to resolve questions quickly. Incidents submitted by telephone are processed last.
Spitfire’s on-line Knowledgebase service provides access to a vast library of technical support articles. It is available for instant access 24 hours a day, 7 days a week. Many answers to technical support questions may be resolved immediately through use of this extensive knowledgebase.