KBA-01420: Discarding a Local Copy of Recently Used Information


Why do I sometimes see an old document title instead of the new one?
Why do bookmarks still display the old value of a field?


Spitfire uses caching to speed up access to information.  For example, document titles, contact names, even the description of status codes are all pieces of information that rarely change. However, sometimes the copy kept in the cache on your workstation has been replaced by a newer value.You can get updated information in one of the following ways:

  • Log out of your dashboard.  When you log back in you should see fresh information.
  • Open FILE | Configure, go to the recent tab and click the CLEAR button next to Recent names and descriptions.

Additional Comments:

The local cache saves the time it takes to ask the web server for the same information.  When the local dashboard asks the web server, the web server may in fact return a copy of the information from its own cache.  The web server has a more sophisticated caching algorithm and is also aware of application events that require new data to be acquired.   It is not possible for user to force the web server to refresh its cache.

KBA-01420; Last updated: November 9, 2016 at 13:48 pm;
Keywords:  recently used;old data;old information;wrong document title;