KBA-01593: Script Error: URL: http://ajax.googleapis.com…


When accessing a Project Dashboard, the following Script Error message appears:kba-01593a


Your workstation/browser is blocking jquery.

Resolution 1:

Check your Trusted Sites Zone.

  1. Open the Internet Options for Internet Explorer.
  2. On the Security tab, select Trusted Sites then click the Sites button.
  3. In the “Add this website to the zone” field, type http://ajax.googleapis.com  or https://ajax.googleapis.com (depending on whether http or https appears in the error message) then click the Add button.
  4. Uncheck the Require server verification (https:) for all sites in this zone checkbox.
  5. Click the Close button.

Resolution 2:

Clear Browser Cache.

Resolution 3:

Try accessing the jquery site directly from Chrome (not from a Spitfire screen) with this URL: http://ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js

The link should return jquery code as displayed in below; if not, try CRTL+F5 to refresh the screen:kba-01593c

If code is not returned, this is proof that something is blocking jquery.

Additional Comments:

Still not working? Contact your IT support. You will need to trace your Internet connection and paths.  Installing Fiddler and running a trace is the best way to track this information. Fiddler is available as a free download from http://www.telerik.com/download/fiddler.

KBA-01593; Last updated: February 14, 2018 at 11:43 am 
Keywords: workstation, jquery