KBA-01682: The file could not be written to the cache


When trying to download a file, the following error message appears:


Change one of your Internet Options.

  1. Open Internet Explorer.
  2. Select the Tools icon, then select Internet Options.
  3. Go to the Advanced tab.
  4. Uncheck the Do not save encrypted pages to disk checkbox.
  5. Click OK.

Additional Comments:

Still getting the message? Contact your IT support. You will need to trace your Internet connection and paths.  Installing Fiddler and running a trace is the best way to track this information. Fiddler is available as a free download from http://www.telerik.com/download/fiddler.

KBA-01682; Last updated: January 26, 2017 at 15:12 pm