Question:
Why do I get a reject message in response to my reply to a routed e-mail?
Answer:
Check below for the various messages and their meaning:
- The message did not include the internal document id header
- The message did not include your internal routing header
- The message internal document id header was malformed: id
- The message internal route id header was malformed: whoKey
Perhaps you sent an unsolicited message or created a new e-mail instead of replying to the e-mail you received. Otherwise, these first four rejection messages imply that the mail system lost or corrupted the internal ID systems that are transmitted with the message. Contact your System Administrator with details about your e-mail client and service provider. If this is persistent, your email system may be stripping SMTP “X” headers: try the ICTool “Include keys for message reply processing in outbound text” check box on the ATC Read Mail tab.
- Your message about DocTitle is in reference to an internal route id which has already been completed as of acted
The message above means that the e-mail is replying to a document route that has already been fulfilled. This could happen if you fully reply to the same e-mail twice or if someone acted on the document on your behalf.
- Your message about DocTitle is in reference to an internal route id for which the system user can not be located whokey
The message above means that the e-mail is associated with a valid document, but that the user is no longer recognized. All evidence of the routee has been removed.
- Your message about DocTitle is in reference to an internal route id for which the system user has been marked inactive – UserName
The message above means that the document and user are recognized, but the user has been flagged as inactive. Contact the System Administrator to learn why.
- Your message about DocTitle could not be saved at this time, try again or seek assistance
The message above means that the system processed your response but was unable to save the changes. This could occur in rare instances, but may also be related to extremely large or unusual content in the e-mail. If the error recurs more than once, contact the System Administrator with details.
- The message internal document id does not correspond to a document on our system!
The message above means that the system found an ID in your message, but the document corresponding to the ID no longer exists.
- You did not include a route disposition in your message, so the document is held pending your further response. For instructions, see website
The message above means that the system found an ID in your message, but did not find a routing directive to indicate that your status should be changed (approved/rejected). The link in the message indicates how to include such a directive in your response. The sender on behalf of whom the original messages was sent receives an alert. (See also KBA-01389)
Additional Comments:
If your e-mail is processed, you should receive a confirmation message. If your e-mail did not indicate the routing disposition, then the confirmation message will remind you that a further response is required.
KBA-01208; Last updated: October 20, 2016 at 9:08 am;
Keywords: inbound email e-mail