How does Spitfire know to which document an inbound email is in response?
Spitfire examines the SMTP headers of the inbound email looking for the echo of special identifying data included on the outbound email. The specific headers are indicated in bold below.
From: ‘Sam Spackleton‘ <firstname.lastname@example.org>
Subject: RE: GC123000, Meeting Min #17: Weekly meeting 17
Date: Mon, 5 Mar 2007 14:05:13 -0500
Keywords: sf, a64577f9-b0da-4116-bf72-3126c197baf1, id, 46a76475-c865-4c01-9ecb-4abb1ff67f96
Organization: Sams Superb Spackling
X-Mailer: Microsoft Office Outlook 11
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
Despite the fact that four separate headers are provided, not every email client faithfully returns each and every header, so sfATC also includes an option to send the linking data in open text at the bottom of the outbound email.
The link data is specific to the document and route instance. So if the same document is routed to the same person multiple times, the link data will be different each time. However, if the “resend document” feature is used on a given route, the link data will be the same as the original.
KBA-01254; Last updated: October 12, 2016 at 12:31 pm;
Keywords: SMTP e-mail