KBA-01389: Inbound Email Replies


If my site is set up for inbound email processing, when are replies automatically sent on to the next routee?


sfPMS ALWAYS sets the email route status to ‘Responded‘ and sends the document on to the next person in the route.

Additional Comments:

For more information about routing, see the Focus on Routes guide.  For more information about Alerts, see the Focus on Alerts and Compliance guide.

KBA-01389; Last updated: September 18, 2017 at 13:58 pm;
Keywords:  automatic, sent on, route to the next person, reply email