KBA-01556: Internet Explorer does not open EML and/or MSG files


On certain workstations, EML files do not open from Internet Explorer.
On certain workstations, MSG files do not open from Internet Explorer.


This is a workstation issue. It is not associated with a specific version of Internet Explorer or sfPMS.

  1. Make sure the sfPMS site is in the IE Intranet zone.
  2. Check the file association.
  3. Check the registry and delete the registry key ‘HKEY_CLASSES_ROOTMIMEDatabaseContent Typemessage/rfc822‘.  Of course, always backup the system before making changes to the registry.
  4. Check your Internet protection software settings.

KBA-01556; Last updated: October 14, 2016 at 10:25 am
Keywords:  IT, IE