Question:
I am adding a new Contact to Spitfire and am getting a warning about the email address being shared. Why is this a problem?
Answer:
Spitfire identifies people and organizations (as well as routes to people and organizations) through email addresses, so best practice is to ensure that all Contacts have a unique email address so that Spitfire never gets confused.
This means that:
- Contacts within an organization should not share an email address.
- Contacts should not share an email address with their parent company.
- If the same person is more than one Contact, each Contact should have a unique email address.
- Unrelated contacts (as shown above) should not share an email address.
- (It is preferable that you leave the email field blank rather than use a shared “no-email” address.)
If you find the same email address for two or more Contacts (you can use the Email filter to find them), you should, whenever possible, change one or more email addresses.
- Your email administrator can add an email alias to create unique email addresses if needed.
KBA-01793; Last updated: March 18, 2020 at 8:54 am