KBA-01793: Shared Contact Email Addresses


I am adding a new Contact to Spitfire and am getting a warning about the email address being shared.  Why is this a problem?


Spitfire identifies people and organizations (as well as routes to people and organizations) through email addresses, so best practice is to ensure that all Contacts have a unique email address so that Spitfire never gets confused.

This means that:

  • Contacts within an organization should not share an email address.
  • Contacts should not share an email address with their parent company.
  • If the same person is more than one Contact, each Contact should have a unique email address.
  • Unrelated contacts (as shown above) should not share an email address.
    • (It is preferable that you leave the email field blank rather than use a shared “no-email” address.)

If you find the same email address for two or more Contacts (you can use the Email filter to find them), you should, whenever possible, change one or more email addresses.

  • Your email administrator can add an email alias to create unique email addresses if needed.


KBA-01793; Last updated: March 18, 2020 at 8:54 am