Question:
Sometimes I get an error message that other users (or Spitfire Support) cannot reproduce. They tell me it might be an issue on my workstation and that I should check my browser settings. What settings are recommended? How do I change my settings?
Answer:
- Click the icon at the left of the address bar and select Site Settings (in Chrome) or Settings (in Edge).
- In Chrome, go to the “Privacy and security” section and Allow Notifications. In Edge, go to the “Cookies and site permissions” section and Allow Notifications. (See KBA-01844 for more info).
- In Chrome’s “Privacy and security” section, Allow Pop-ups and redirects. In Edge’s “Cookies and site permissions” section, Allow Pop-ups and redirects. You may need to add your URL to the Allow list. (See KBA-01813 for more info.)
- In Chrome, go to the “Performance” section | Always keep these sites active option and Add your site. In Edge, go to the “System and Performance” section | Never put these sites to sleep option and Add your site. (See KBA-01839 for more info.)
- Close the Site Settings tab on your browser.
- If you were in your Spitfire site while you made these changes, find the Reload button on top and click it. (Ignore the #10 in the picture below.)
KBA-01860; Last updated: September 18, 2024 at 9:15 am