Dorothy McGovern – Page 68 – Spitfire Client Services

KBA-01218: Error: Policy level “Enterprise” could not be savedKBA-01218: Error: Policy level “Enterprise” could not be saved

September 29, 2011| Dorothy McGovern|

Question: When I try to open Spitfire on my workstation, I get a dialog box with the following error message: Unhandled exception has occurred in a component in your application.

KBA-01215: Symptoms of Using Non-Integrated External Database in Integrated ModeKBA-01215: Symptoms of Using Non-Integrated External Database in Integrated Mode

September 29, 2011| Dorothy McGovern|

Question: Why do all my users get an error about invalid object names after logging into Spitfire? Answer: If you inadvertently enable integration with Microsoft Dynamics SL for a non-integrated

KBA-01212: Determining why a user can access a restricted document, file or folderKBA-01212: Determining why a user can access a restricted document, file or folder

September 29, 2011| Dorothy McGovern|

Question: I thought one of my users did not have access to open a document, yet she can. How come? Answer: To find out, use the Admin | Access Analysis

KBA-01208: Automated Route Reply Reject MessagesKBA-01208: Automated Route Reply Reject Messages

September 29, 2011| Dorothy McGovern|

Question: Why do I get a reject message in response to my reply to a routed e-mail? Answer: Check below for the various messages and their meaning: The message did

KBA-01207: Compliance ItemsKBA-01207: Compliance Items

September 29, 2011| Dorothy McGovern|

Question: How do I set up standard Compliance items? Answer: Compliance items are used to track various legal, documentation and business issues. When the other party fails to comply with their obligation,

KBA-01206: sfATC starts as a Service, but shuts down quicklyKBA-01206: sfATC starts as a Service, but shuts down quickly

September 29, 2011| Dorothy McGovern|

Question: Spitfire Automated Task Controller (sfATC) runs in Console Mode, but when trying to run as a Service, it shuts down almost immediately. How can I prevent this? In the

KBA-01199: “Only files of type .DOC can be uploaded” errorKBA-01199: “Only files of type .DOC can be uploaded” error

September 29, 2011| Dorothy McGovern|

Question: When loading a Bookmark Template into the Templates tool (on the System Admin or Manage Dashboard), I‘m browsing to a Microsoft Word document with the .doc or .docx extension, but

KBA-01191: VB Compile Error: Cannot find project or libraryKBA-01191: VB Compile Error: Cannot find project or library

September 29, 2011| Dorothy McGovern|

Problem: Solomon/Microsoft Dynamics SL users get a VB Compile Error: Can‘t find project or library, when accessing certain screens. May also see Missing: Customization Module for Spitfire Software. Solution: This occurs when

KBA-01188: Customer Status NotificationKBA-01188: Customer Status Notification

September 29, 2011| Dorothy McGovern|

Question: If a customer is inactive or on credit hold, how can I alert users when they are opening a new project? Answer: Spitfire provides a CustomerBlock rule that will

KBA-01179: How to remove the Spitfire objects from the Dynamics databaseKBA-01179: How to remove the Spitfire objects from the Dynamics database

September 29, 2011| Dorothy McGovern|

Purpose & Scope: Spitfire adds triggers in the Microsoft Dynamics SL database for the following functions: APDOC Vouchers not created from 03010 are forwarded to Spitfire (psf_CreateVouchers). Spitfire ignores the

Author: Dorothy McGovern