Dorothy McGovern – Page 74 – Spitfire Client Services

KBA-01018: Why do some values appear in red or brown on the Executive Dashboard?KBA-01018: Why do some values appear in red or brown on the Executive Dashboard?

September 20, 2011| Dorothy McGovern|

Question: On the Executive Dashboard, some values appear in red or brown. What causes this? Answer: The Billings column will appear in red if the revenue actual amount is less

KBA-01017: What wildcards can I use in the filters?KBA-01017: What wildcards can I use in the filters?

September 20, 2011| Dorothy McGovern|

Question: What wildcard characters can I use in the filters? Answer: Here are some examples: G% Finds all items beginning with G %G Finds all items ending with G %123%

KBA-01015: Why do I get a FileNotFoundException for SpitfireBase.DLL when I launch the Spitfire dashboard?KBA-01015: Why do I get a FileNotFoundException for SpitfireBase.DLL when I launch the Spitfire dashboard?

September 20, 2011| Dorothy McGovern|

Question: When I launch the Spitfire Dashboard on certain workstations, I get a dialog with a FileNotFoundException indicating that file or assembly name SpitfireBase.DLL, or one of its dependencies, was not

KBA-01014: What does an error referencing mscorlib.dll or that my application failed to initialize properly mean?KBA-01014: What does an error referencing mscorlib.dll or that my application failed to initialize properly mean?

September 20, 2011| Dorothy McGovern|

Question: When I launch Spitfire software on a particular machine I get an error that mscorlib.dll could not be loaded. Answer: The .NET Framework version 1.1 is a component of

KBA-01011: What happens to the files in a folder when the folder is deleted?KBA-01011: What happens to the files in a folder when the folder is deleted?

September 20, 2011| Dorothy McGovern|

Question: I deleted a folder from the Spitfire Catalog. Where are the files? Answer: Spitfire folders are virtual containers that allow you to organize your catalog. When you delete a

KBA-01010: How do I move my SQL Server database files?KBA-01010: How do I move my SQL Server database files?

September 20, 2011| Dorothy McGovern|

Question: When I set up the SQL Server database for Spitfire, I had the opportunity to specify the location for the primary MDF, the secondary file group NDF, and the

KBA-01009: Why does my report output want to download when I try to run it?KBA-01009: Why does my report output want to download when I try to run it?

September 20, 2011| Dorothy McGovern|

Question: When running a deployed report whose name includes the word attachment, I get a File Download message saying ‘Some files can be harmful…‘, and I can choose to save

KBA-01005: Why do I get a Licensing Error: License file has incorrect signature?KBA-01005: Why do I get a Licensing Error: License file has incorrect signature?

September 20, 2011| Dorothy McGovern|

Question: Why do I get a Licensing Error: License file has incorrect signature? Answer: The error Licensing Error: License file has incorrect signatureis caused when the sfPMS.lic license file has

KBA-01003: Why are the Spitfire reports not showing up on the Spitfire Report Browser menu?KBA-01003: Why are the Spitfire reports not showing up on the Spitfire Report Browser menu?

September 20, 2011| Dorothy McGovern|

Question Why aren‘t Spitfire reports showing up on the Spitfire Report Browser menu window? Answer Spitfire Reports are hosted by SQL Reporting Services. When properly configured, reports are displayed in the

KBA-01407: Can I indicate a Role for the DocTypeConfig | HardCopyThru rule?KBA-01407: Can I indicate a Role for the DocTypeConfig | HardCopyThru rule?

September 19, 2011| Dorothy McGovern|

Question: Can I indicate a Role for the DocTypeConfig | HardCopyThru rule? Answer: No, with one exception: the special routing Role DocEnteredBy. The HardCopyThru rule generally accepts a person as the

Author: Dorothy McGovern