Knowledge Base – Page 35 – Spitfire Client Services

KBA-01530: Overview of DocCopyConfig Rule GroupKBA-01530: Overview of DocCopyConfig Rule Group

December 31, 2013| Dorothy McGovern|

Overview: The DocCopyConfig rules control various optional behaviors when one document is copied to create another document. The DocCopyConfig rule group is found in the Rules Maintenance tool on the

KBA-01352: Using multiple chains of Pay Applications (SOV) in one projectKBA-01352: Using multiple chains of Pay Applications (SOV) in one project

December 16, 2013| Dorothy McGovern|

Purpose & Scope: Through the SOVConfig | SOVPlural rule (see KBA-01369), your project can allow multiple initial Pay Application documents and corresponding SOV workbooks to be created. Each of these

KBA-01562: Checking the Outbound Route QueueKBA-01562: Checking the Outbound Route Queue

November 18, 2013| Dorothy McGovern|

Question: How can I see what documents are waiting to have emails sent? Answer: A) If you have access to the Admin reports, run the Outbound Email Pending report. Select

KBA-01561: Cannot approve CCO with negative line amount if line would become overpaidKBA-01561: Cannot approve CCO with negative line amount if line would become overpaid

November 18, 2013| Dorothy McGovern|

Question: When trying to approve a CCO, the approval was blocked and the following message appeared: Cannot approve: Line 0002 would become overpaid. What does this mean? Answer: When the

KBA-01560: Approved Pay Requests are waiting; cannot approve this deductive change at this timeKBA-01560: Approved Pay Requests are waiting; cannot approve this deductive change at this time

October 30, 2013| Dorothy McGovern|

Question: When trying to approve a Pay Request, the approval was blocked and the following message appeared: Approved Pay requests are waiting; cannot approve this deductive change at this time.

KBA-01559: Symptoms of Server Time Sync FailureKBA-01559: Symptoms of Server Time Sync Failure

October 30, 2013| Dorothy McGovern|

Question: Why are users getting You do not have update access to the document at this time when they try to save? Why are users getting some other user has

KBA-01417: Manual Security Setup for Spitfire to access SQL Server Reporting Services CatalogKBA-01417: Manual Security Setup for Spitfire to access SQL Server Reporting Services Catalog

October 30, 2013| Dorothy McGovern|

Summary: There are two basic deployment scenarios: The SSRS ReportServer database resides on the same instance of SQL as the Spitfire database. The SSRS ReportServer database resides on a different

KBA-01558: Workflow Script LibraryKBA-01558: Workflow Script Library

October 23, 2013| Dorothy McGovern|

Question: How can I use the same script from multiple predefined routes? Can I run a workflow script when my document is approved? Can I use a workflow script to

KBA-01286: Correcting Errors in Automatic Workflow scriptsKBA-01286: Correcting Errors in Automatic Workflow scripts

October 21, 2013| Dorothy McGovern|

Question: How do I correct an error in an automatic workflow script? Answer: When ATC encounters an error in an automatic workflow script, it sends an alert to the originator of the

KBA-01556: Internet Explorer does not open EML and/or MSG filesKBA-01556: Internet Explorer does not open EML and/or MSG files

October 15, 2013| Dorothy McGovern|

Question: On certain workstations, EML files do not open from Internet Explorer. On certain workstations, MSG files do not open from Internet Explorer. Answer: This is a workstation issue. It is

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