Question:
How do I get and send logs from my Chrome or Edge browser? How do I send log files when I encounter an issue on my document or Project Dashboard?
Answer:
To send a useful log, you typically want something you can reproduce on demand. How you get the log file to support@spitfiremanagement.com depends on whether you are in the Classic UI or Power UX. It is much easier in Power UX.
Power UX:
- Reproduce the issue.
- Look for the Powered by Spitfire logo, either at the bottom of your sidebar or (if you are in a document) at the bottom of your document.
– - Select Send Log from the pop-up window.
–
Note: When you click Send Log, a log file will be sent to Support. Please also and independently send Support an email explaining the issue, as the log file on its own will not always contain all the information needed by Support.
Classic UI:
- If at all possible, open a new Project Dashboard or Document in Spitfire. That will create a new tab on your browser.
- Right-mouse-click on any white space and choose “Inspect” (CTRL+SHIFT+I).
- With the Chromium Devtools open, select Console (across the top). If there are existing lines, clear them by clicking the “clear” icon.
- Go back to your Spitfire tab, go to the end of the address bar (on top) and hit ENTER. This is *not* the same as the refresh button; this does a full page reload, this time with Chromium DevTools open.
- Reproduce your symptom.
- Find the DevTools Console again. (You can repeat CTRL+SHIFT+I if necessary to bring it to the foreground.)
- Right mouse-click on any line in the Console output and choose Save As.
Chromium Console Context Menu
- Ideally, name the file with your case number. The log file will be saved in the user’s Downloads folder by default
- Send the log file to Support.
KBA-01799; Last updated: September 10, 2026 at 7:16 am