KBA-01822: The System Cannot Find the File Specified (Excel won’t open)

Problem:

Sometimes, even when you have configured everything correctly (see KBA-01800), Microsoft Excel files still won’t open in Spitfire.  An error message or log file includes the following:

INFO:HKLM\SOFTWARE\Spitfire\Dashboard:ExcelExcelPath is not set, defaulted to EXCEL.EXE
<!!!> Error during Timer event: System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified

-or-

<!!!> Error during Timer event: System.ComponentModel.Win32Exception (0x80004005): The file cannot be accessed by the system

Solution:

1. Open Excel outside of Spitfire.
2. Right-click on the Excel icon on your taskbar (see image below).
   1. Right-click on the Excel option in the pop-up menu.
   2. Select Properties.
   3. Copy what appears in the Target field to your clipboard.
      
3. Open the Windows tool Registry Editor (admin access required).
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Spitfire\Dashboard.  Important: be sure to use the WOW6432Node path!
5. Right-click in white space on the right panel.
   1. Select NEW and then String Value.
   2. Name the value ExcelExecPath (and press Enter).
   3. Double-click on ExcelExecPath and paste in the value from step 2C above.
6. Close the dialogs and Excel.
7. Close sfLink (see instructions in KBA-01800).
8. Go back into Spitfire and retest.

If Excel still does not open, contact support@spitfiremanagement.com.

KBA-01822; Last updated: June 2, 2022 at 19:51 pm