KBA-01819: The tab present in the reparse point buffer is invalidKBA-01819: The tab present in the reparse point buffer is invalid

Question: When opening BFA I am getting the following error message. What does it mean? An error – The tag present in the reparse point buffer is invalid. Occurred loading

KBA-01818: When Is It Safe to Poke a Status Back?KBA-01818: When Is It Safe to Poke a Status Back?

Question: Because of user error, we sometimes find ourselves asking Spitfire Support to “poke” a document status back to what it was before.  Sometimes Support does this and sometimes Support

KBA-01817: Account Not Authorized to Use This ApplicationKBA-01817: Account Not Authorized to Use This Application

Question: Our site is set up to use Active Directory Authentication for logins.  What does the message Account not authorized to use this application mean when it appears on the

KBA-01816: Email Tracking TokenKBA-01816: Email Tracking Token

Question Is there some tracking token I can include in the body of an email? My third party changes the email subject.  Is there another way to track the email

KBA-01815: Recovering Changed Attached Files After Unexpected EventsKBA-01815: Recovering Changed Attached Files After Unexpected Events

Questions: If my computer suddenly reboots when I’m in the middle of making changes to an attached file, can I recover some or all of my changes? I was in

KBA-01814: PDFs are not Opening or Closing properlyKBA-01814: PDFs are not Opening or Closing properly

Problem: You may have encountered one of the following problems with regards to PDF files: When you click on the PDF icon on the Attachments tab, the file does not

KBA-01813: Pop-up Blocker May Interfere with SpitfireKBA-01813: Pop-up Blocker May Interfere with Spitfire

Problem: If you are accessing Spitfire in Chrome or Edge, you may encounter some problems, which all stem from a pop-up blocker blocking certain pages from opening.  You might not

KBA-01812: Meaning of the Wi-Fi Signal IndicatorKBA-01812: Meaning of the Wi-Fi Signal Indicator

Question: In V2020, we are noticing a little red wireless symbol that appears and then disappears when we are in a Spitfire document.  What does this symbol mean? Answer: We

KBA-01811: Adding Words to the Spell Check DictionaryKBA-01811: Adding Words to the Spell Check Dictionary

Question: Can I add words to the spell check dictionary–the dictionary that is used to flag misspelled words in text boxes? Answer: Yes. V23+ V23+ uses real-time browser spell checking.

KBA-01810: SOV Error: Data Set is Not OKKBA-01810: SOV Error: Data Set is Not OK

Problem: I am getting the following message when I try to open the SOV workbook on one of my Pay Applications: Data Set is NOT OK: wrong number of columns.