Better Hard Copy AwarenessBetter Hard Copy Awareness

Request: Can Spitfire help people realize there is a Hard Copy person on the route who needs printouts?  Answer: Yes! Some messages appear if there is a hard copy routee

User Routing Metrics ReportUser Routing Metrics Report

This report lists Contacts to whom documents have been routed. Note: although the image above does not show the Output drop-down, you can select an output method (PDF/Excel/CSV) for this

Open Routing ReportOpen Routing Report

This report lists documents that are in the user’s Home Inbox and are still pending.  CC’d recipients are only shown if the document has not passed the CC sequence in the

The Response WizardThe Response Wizard

sfPMS includes the Response Wizard. The Response Wizard is accessed through a link in the email that goes out to “via email” routees, allowing all who get the email to

KBA-01627: Route Response Drop DownKBA-01627: Route Response Drop Down

Question: Can I hide the Route Response drop down menu? How do I specify the choices for the Route Response drop down? Answer: By default, the Route Response drop down

ATC: ROUTEATC: ROUTE

ATC: ROUTE routelist; option This command alters the route of the current document. routelist is required. It specifies the routing to be applied to the document. The routelist can contain

KBA-01780: How to create workflow on a documentKBA-01780: How to create workflow on a document

Question: I know that I can set up workflow scripts in a predefined route or, even better, through the Workflow Scripts tool so that the script can apply to many documents.  But is

KBA-01781: How to create workflow in a predefined routeKBA-01781: How to create workflow in a predefined route

Question: Can I add an ATC script workflow to my predefined route? Is it possible to have my predefined route use a script from my Workflow Script library? Answer: Yes

KBA-01391: Overview of the RouteConfig RulesKBA-01391: Overview of the RouteConfig Rules

Overview: The RouteConfig rules allow configuration of routing options. The RouteConfig rule group is found in the Rules Maintenance tool on the System Admin Dashboard. Each rule in a rule

KBA-01563: Routee doesn’t respond, but the document needs to move onKBA-01563: Routee doesn’t respond, but the document needs to move on

Problem: Some routees on a document do not respond back to the email sent by Spitfire; they may phone with a response or hand in the paperwork at the job