Locked, Invalid and Expired User AccountsLocked, Invalid and Expired User Accounts

Question: A user is getting a message about being locked out when she tries to log into Spitfire. How can I “unlock” her? On the flip side, what if I

Exclusive Update RightsExclusive Update Rights

Anyone with rights can open a Spitfire document, although certain tabs may be hidden depending on the user’s permission level. Proper permission is required to make changes to documents, and

KBA-01674: SpitfireSetup User LoginKBA-01674: SpitfireSetup User Login

Question: What is the Unknown user that shows up as a System Admin on some reports? I am locked out of the System Admin account. How do I regain access?

Document Access History ReportDocument Access History Report

This report is accessed through the Exclusivity menu on a document. It lists who viewed and acted on that document.  Filters Show All – whether or not the report should display

KBA-01643: Reports block access based on Company DivisionKBA-01643: Reports block access based on Company Division

Question: When running certain reports, why do users get the message You do not have access to the requested company? Answer: sfPMS supports multiple divisions in your company setup.  See

KBA-01642: Using LDAP Active Directory for AuthenticationKBA-01642: Using LDAP Active Directory for Authentication

Question: How do I enable Active Directory Authentication for my site? Answer: Our Active Directory implementation provides both authentication and authorization. LDAP authentication may be retired in a future version

Access Analysis ReportAccess Analysis Report

This report indicates if and why a user has access to a particular file, document or folder. Note: although the image above does not show the Output drop-down, you can

Google AuthenticationGoogle Authentication

Do you have a Google account?  Do you use Gmail and have a Gmail email address? If so, sfPMS allows you to link your Google account to your Spitfire login so