Dorothy McGovern – Page 73 – Spitfire Client Services

KBA-01040: How does the Catalog Search work?KBA-01040: How does the Catalog Search work?

September 21, 2011| Dorothy McGovern|

Question: How do the filters for the Catalog Search work? Answer: On the Catalog Dashboard, you may search for Documents and/or Files that match the criteria that you enter. Some

KBA-01036: The Starting Spitfire message is displayed, but Spitfire does not launch.KBA-01036: The Starting Spitfire message is displayed, but Spitfire does not launch.

September 21, 2011| Dorothy McGovern|

Question: When I try to launch Spitfire, the ‘Starting Spitfire‘ message displays but then it appears to just freeze. Now what do I do? Answer: Check the security setting on your computer (see

KBA-01033: Why am I getting a (407) Proxy Authentication Required error?KBA-01033: Why am I getting a (407) Proxy Authentication Required error?

September 21, 2011| Dorothy McGovern|

Problem: When I try to launch Spitfire I‘m getting a System.Net.WebException: The remote server returned an error:(407) Proxy Authentication Required error message. Solution: Add your Spitfire web application as an Exception for

KBA-01031: Why do I get a “not authorized” message when I try to launch the Spitfire dashboard?KBA-01031: Why do I get a “not authorized” message when I try to launch the Spitfire dashboard?

September 21, 2011| Dorothy McGovern|

Problem: After we‘ve set up our Spitfire website and installed all the programs, we try to launch the dashboard. It appears that the dashboard is about to launch (the Spitfire

KBA-01026: Why are the alerts not generated for overdue documents?KBA-01026: Why are the alerts not generated for overdue documents?

September 21, 2011| Dorothy McGovern|

Question: No alerts are appearing in Spitfire for overdue documents. Why not? Answer: Things to consider: Is there an Alert Subscription set up for overdue documents? Alert Subscriptions are set

KBA-01028: Why do my clients get the message that Spitfire Extensions are not available?KBA-01028: Why do my clients get the message that Spitfire Extensions are not available?

September 21, 2011| Dorothy McGovern|

Question: My clients get the message ‘Spitfire Extensions not available, contact your system administrator‘ when they attempt to start an Microsoft Dynamics SL screen from the Spitfire dashboard. How come?

KBA-01027: Why is the Account Category lookup on my Project Change Orders blank?KBA-01027: Why is the Account Category lookup on my Project Change Orders blank?

September 21, 2011| Dorothy McGovern|

Question: When I create a Change Order document, the lookup for my Account Categories is blank. Why? Answer: sfPMS includes only those Account Categories that have been designated for Change Orders

KBA-01025: How do I create a job category for Spitfire in SQL Agent job management?KBA-01025: How do I create a job category for Spitfire in SQL Agent job management?

September 21, 2011| Dorothy McGovern|

Question: I want to create and schedule my Spitfire SQL jobs manually, but the wizard does not make it easy to create a category for these jobs. How do I

KBA-01024: How do I synchronize my Customers, Vendors, and Employees?KBA-01024: How do I synchronize my Customers, Vendors, and Employees?

September 20, 2011| Dorothy McGovern|

Question: How can I synchronize my Microsoft Dynamics SL customers, vendors, and employees in Spitfire? Answer: Synchronization is performed by special stored procedures that can run in SQL Server Agent jobs. To ensure that your Customers,

KBA-01020: Why don’t my changes on the System Admin Dashboard take effect right away?KBA-01020: Why don’t my changes on the System Admin Dashboard take effect right away?

September 20, 2011| Dorothy McGovern|

Question: Why don’t my changes to the System Admin Dashboard seem to take effect right away? What is meant by Cache As-Of? Answer: When sfPMS starts, it loads a set

Author: Dorothy McGovern