KBA-01822: The System Cannot Find the File Specified (Excel won’t open)
Problem: Sometimes, even when you have configured everything correctly (see KBA-01800), Microsoft Excel files still won’t open in Spitfire. An…
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Knowledge Base
KBA-01821: Problem with Excel Template “unreadable content”
Question: We have a template designed to enter data into our Pay Requests. However, when we try to use this…
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KBA-01820: Adding Inclusions/Exclusions to Your Bi-Directional Item Template
Overview: Spitfire V2021+ allows bi-directional templates that import Items to also import Incl/Excl items. Some modifications need to be made…
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KBA-01819: The tab present in the reparse point buffer is invalid
Question: When opening BFA I am getting the following error message. What does it mean? An error – The tag…
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KBA-01818: When Is It Safe to Poke a Status Back?
Question: Because of user error, we sometimes find ourselves asking Spitfire Support to “poke” a document status back to what…
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KBA-01817: Account Not Authorized to Use This Application
Question: Our site is set up to use Active Directory Authentication for logins. What does the message Account not authorized…
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KBA-01816: Email Tracking Token
Question Is there some tracking token I can include in the body of an email? My third party changes the…
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KBA-01815: Recovering Changed Attached Files After Unexpected Events
Questions: If my computer suddenly reboots when I’m in the middle of making changes to an attached file, can I…
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KBA-01814: PDFs are not Opening or Closing properly
Problem: You may have encountered one of the following problems with regards to PDF files: When you click on the…
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KBA-01813: Pop-up Blocker May Interfere with Spitfire
Problem: If you are accessing Spitfire in Chrome or Edge, you may encounter some problems, which all stem from a…
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