KBA-01693: How to Set Up Email using Microsoft Office 365KBA-01693: How to Set Up Email using Microsoft Office 365

Procedure: Decide what email address you want to use for your site and set it up with your email provider. Go to ICTool and select the SMTP tab to set

KBA-01690: EMail LoopKBA-01690: EMail Loop

Question: How do I stop a Mail Loop? Answer: Sometimes, automated email gets frisky. When a bot receives an inbound email message, it is standard for that bot to reassure

KBA-01671: Unable to Send Email Because of Email VolumeKBA-01671: Unable to Send Email Because of Email Volume

Question: I have documents to be routed via email that seem to be stuck in the outbound queue. When I check the Outbound Queue tab on the Diagnostics page, I

Outbound Email Pending ReportOutbound Email Pending Report

This report lists the documents that the system has queued to route via email (or fax), but has not yet sent as well as any documents pending  workflow actions. Note:

Email Sent ReportEmail Sent Report

This report lists emails that have been sent by sfPMS (i.e., documents that have been routed via email). Note: although the image above does not show the Output drop-down, you

Email Alerts by Address ReportEmail Alerts by Address Report

This report lists email routees whose emails have not been sent (due to no email address or email being bounced back, etc.) Note: although the image above does not show

KBA-01622: SMTP Message SizeKBA-01622: SMTP Message Size

Question: What does Exceeded Storage Allocation mean? What does Message size exceeds fixed maximum mean? Answer: There was an attempt to send an email, likely with one or more attachments,

KBA-01605: Email is ‘On Behalf Of’ the SenderKBA-01605: Email is ‘On Behalf Of’ the Sender

Question: Why does sfPMS add On Behalf Of… to the email sender name? Can I make the emails that sfPMS sends be from the actual sender? Answer: The short answer is

KBA-01604: Reducing False SPAM DispositionKBA-01604: Reducing False SPAM Disposition

Question: Some emails from sfPMS go to the recipient’s SPAM folder.  Can I reduce the odds of that happening? Answer: There is no perfect solution. The easiest is to have

KBA-01592: Checking sfATC Health via EMailKBA-01592: Checking sfATC Health via EMail

Question: Can I check if the sfATC service is running without connecting to the server? Can I verify inbound email is being read by the sfATC service? Answer: If sfATC is