System Information ToolSystem Information Tool

Overview: The System Information tool, found on the System Admin Dashboard, displays relevant information for your system including the version of Spitfire you are running, versions available) and your current

KBA-01699: Setup for Updating from Web App (System Information)KBA-01699: Setup for Updating from Web App (System Information)

Overview: System updates (e.g. from V2017.0.6469 to V2017.0.6474) can be applied on the IIS server using Spitfire’s ICTool. Beginning with V2017, it is possible (once configured) to also apply updates

KBA-01587: Retention of Audit Trail DataKBA-01587: Retention of Audit Trail Data

Question: How long is audit trail data kept? Answer: Technically forever, but if you have set up archiving (highly recommended), then archive records are transferred to the current target archive

KBA-01562: Checking the Outbound Route QueueKBA-01562: Checking the Outbound Route Queue

Question: How can I see what documents are waiting to have emails sent? Answer: A) If you have access to the Admin reports, run the Outbound Email Pending report. Select

KBA-01082: How can I find the fixes and features included in previous updates?KBA-01082: How can I find the fixes and features included in previous updates?

Question: How can I find the fixes and features included in previous updates? Answer: The easiest way to find information on previous updates is to get the current version of the Release Notes

KBA-01081: Where can I find out what is in the Update?KBA-01081: Where can I find out what is in the Update?

Question: When the Spitfire Installation and Configuration tool (ICTOOL.exe) shows that a new update is ready for download, how can I find out what‘s in the update? Answer: To view

KBA-01059: How do I check the version of Spitfire that I have installed?KBA-01059: How do I check the version of Spitfire that I have installed?

Purpose & Scope: How do I check the version of Spitfire that I have installed? Procedure: To check the version of sfPMS software: In Spitfire, move to the Manage or the

KBA-01051: Using Log Files for TroubleshootingKBA-01051: Using Log Files for Troubleshooting

Purpose & Scope: sfPMS offers you several log files to help troubleshoot problems with your installation. Installation/Update Log: The Installation and Configuration Tool (ICTool.exe) writes a log file whenever you

KBA-01479: Best Practices: Using the Integrity Check ReportKBA-01479: Best Practices: Using the Integrity Check Report

Question: How and when do I use the Integrity Check Report? Answer: The Integrity Check is in the Admin folder of the Report Browser, but it is more than a