KBA-01124: Support for full text search of PDF filesKBA-01124: Support for full text search of PDF files

Question: Why can‘t I find a PDF file by using a full text search? Answer: The full text search feature is driven by Microsoft Indexing Service.   By default, the Indexing

KBA-01123: Finding Cataloged Documents and Files by Vendor or CustomerKBA-01123: Finding Cataloged Documents and Files by Vendor or Customer

Question: How can I find a document or file in the Catalog when I know the vendor (or customer), but am not sure of the specific Contact that was associated

KBA-01111: How ICTool Configures Report ServerKBA-01111: How ICTool Configures Report Server

Question: What does ICTool do to my Report Server? Answer: When you click the Configure button on the Report Server tab in ICTool, the following actions are performed: The base

KBA-01108: Corrupt license file can cause message: Failed to create pageKBA-01108: Corrupt license file can cause message: Failed to create page

Problem: If the .LIC file that should contain a Spitfire license is corrupt or empty, various errors can result.  The errors include information such as the following.  Italic sections may

KBA-01105: What type of Alerts can I add to a Spitfire Document?KBA-01105: What type of Alerts can I add to a Spitfire Document?

Question: What type of Alerts can I add to a Spitfire Document? Answer: Spitfire ships with several default Alert Types and one free-form Alert that you can define on-the-fly. Document Level

KBA-01104: Activating Alerts for a DocumentKBA-01104: Activating Alerts for a Document

Purpose & Scope: There are two distinct ways of managing document Alerts: Alert Subscriptions are found on the Manage Dashboard.  This tool allows broad subscriptions across document types and selection

KBA-01101: Managing Spitfire Contacts for Employees with Vendor IDsKBA-01101: Managing Spitfire Contacts for Employees with Vendor IDs

Question: I have vendors set up for employees that receive reimbursement for expenses.  Spitfire creates a duplicate contact for these people.  How do I prevent duplicate contacts for employees who

KBA-01093: Web Application Log File is not CreatedKBA-01093: Web Application Log File is not Created

Question: Why is the Web Application Log File I specified on the Admin subtab under sfPMS in ICTool not created?   Why does the first user to open the dashboard get Access

KBA-01089: Reusing Prepared Report Selection CriteriaKBA-01089: Reusing Prepared Report Selection Criteria

Question: I have users who need to run their report and do not want to have to specify the report parameters every time.  How can I streamline their reports? Answer: The

KBA-01087: Why are reports not printing?KBA-01087: Why are reports not printing?

Question: Spitfire reports are not printing; how can I check Spitfire‘s report configuration in SQL Reporting Services? Answer: Troubleshooting Tips In Spitfire: Check Report Folders on the System Admin Dashboard to