KBA-01063: When I copy a folder, some of the items do not copy to the new folder. Why?
Question: Why don’t some of my items get copied when I use the Copy / Paste Folder feature to transfer items…
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Knowledge Base
KBA-01057: The “Destination” choice seems to be missing from the status drop down in the routing grid.
Question: Why is the Destination choice missing from the status drop down in the routing grid? Answer: Each document can…
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KBA-01037: Full-text Catalog has been lost
Problem: A ‘Full-text catalog File Catalog (or sfDocCatalog) has been lost‘ message is displayed in my Log file. What do I do?…
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KBA-01035: Why do I get a HTTP Error 403 when I try to start the dashboard?
Question: When I try to start the dashboard, Internet Explorer displays the message ‘You are not authorized to view this…
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KBA-01466: Integrity Check Report Issues
Question: On the Integrity Check report (found on the Admin folder), what do the different IC Types mean? Answer: The…
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KBA-01468: Using Workflow to create a new doc for each Item on the Source doc
Problem: Sample Workflow: Create a new Doc (different DocType) for each Item on the Source Doc. Solution: In the example below,…
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KBA-01477: Rules that Affect New Documents
Question: What rules does Spitfire look at when a document is first created? Answer: Lots! In the DocTypeConfig rule group: AutoAttach* AutoReroute…
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KBA-01478: POP Inbound Queue Tool
Question: Can I inspect email in the inbound ATC POP queue without disrupting anything? Answer: Use this tool: http://deploy.spitfiremanagement.com/sfATCPopTool/sfATCPopTool.application This…
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