KBA-01125: Running sfATC on a separate serverKBA-01125: Running sfATC on a separate server

Question: Can I install and run Spitfire Automated Task Controller (sfATC) on a different server than the server where sfPMS is installed? Answer: Yes, but the Spitfire Configuration Tool cannot automate

KBA-01263: What is required to configure Inbound Email Processing?KBA-01263: What is required to configure Inbound Email Processing?

Summary: Spitfire can be configured to accept and process replies to email that were sent out by the system. Additional Comments: Prerequisites sfATC: The Spitfire Automated Task Controller must be installed

KBA-01186: Exchange Server is not relaying email from SpitfireKBA-01186: Exchange Server is not relaying email from Spitfire

Problem: When Spitfire routes an email to a routee, the relay of email through the Exchange server does not work. Solution: Spitfire sends the email to the SMTP service that

KBA-01279: Customizing the SiteConfig.xml fileKBA-01279: Customizing the SiteConfig.xml file

Question: How do I create a custom siteconfig.xml file? Answer: In ICTool, use Tools| Edit SiteConfig.XML. The file will open in NOTEPAD. Carefully make changes. Saving the file only updates ICTool‘s local

KBA-01375: Employee SynchronizationKBA-01375: Employee Synchronization

Question: How do Employee Contacts synchronize from Microsoft Dynamics SL? Answer: In ICTool, there are two checkboxes on the Dynamics SL tab that affect new employee synchronization: These two options

KBA-01355: How can I get default/sample templates created by Spitfire?KBA-01355: How can I get default/sample templates created by Spitfire?

Question: I understand that there are ready-made Spitfire templates that I can use or modify.  How can I get them? Answer: During implementation, a number of Spitfire-created templates may have been

KBA-01324: Resolving: Runtime version does not match last published versionKBA-01324: Resolving: Runtime version does not match last published version

Question: sfPMS displays a page that reads Sorry, SFPMS is not available at this time.  How do I correct this? Answer: The message Sorry, SFPMS is not available at this time indicates

KBA-01255: Full Text Index on SQL 2005 Populates AutomaticallyKBA-01255: Full Text Index on SQL 2005 Populates Automatically

Summary: With SQL Server 2005, population of the Full-Text Index can occur on an automatic basis. Spitfire Catalog searches of the Full Text Index should then always be up to date. Requirement: In ICTool,

KBA-01215: Symptoms of Using Non-Integrated External Database in Integrated ModeKBA-01215: Symptoms of Using Non-Integrated External Database in Integrated Mode

Question: Why do all my users get an error about invalid object names after logging into Spitfire? Answer: If you inadvertently enable integration with Microsoft Dynamics SL for a non-integrated

KBA-01141: “Cannot generate SSPI context” error messageKBA-01141: “Cannot generate SSPI context” error message

Question: When I try to run the Spitfire Configuration Tool (ICTool.exe), I get a ‘Cannot generate SSPI context‘ error message. What is it and how do I fix it? Answer: