IIS Server – Page 3 – Spitfire Client Services

KBA-01051: Using Log Files for TroubleshootingKBA-01051: Using Log Files for Troubleshooting

September 21, 2011| Dorothy McGovern|

Purpose & Scope: sfPMS offers you several log files to help troubleshoot problems with your installation. Installation/Update Log: The Installation and Configuration Tool (ICTool.exe) writes a log file whenever you

KBA-01050: .NET Runtime extensions for ASP.NET are not installed in IIS.KBA-01050: .NET Runtime extensions for ASP.NET are not installed in IIS.

September 21, 2011| Dorothy McGovern|

Problem: The Spitfire configuration tool (ICTool) will not configure IIS. Examination of the log reveals the message Microsoft .NET extensions for IIS have not been installed on this server. If

KBA-01045: When I try to print a report, I get a “page cannot be found” error. Why?KBA-01045: When I try to print a report, I get a “page cannot be found” error. Why?

September 21, 2011| Dorothy McGovern|

Question: In Spitfire, I can click on a Spitfire report and the Report Parameters are displayed, but the report doesn‘t print and I get a page cannot be found error

KBA-01015: Why do I get a FileNotFoundException for SpitfireBase.DLL when I launch the Spitfire dashboard?KBA-01015: Why do I get a FileNotFoundException for SpitfireBase.DLL when I launch the Spitfire dashboard?

September 20, 2011| Dorothy McGovern|

Question: When I launch the Spitfire Dashboard on certain workstations, I get a dialog with a FileNotFoundException indicating that file or assembly name SpitfireBase.DLL, or one of its dependencies, was not

KBA-01453: A few requests consistently fail with a “404” errorKBA-01453: A few requests consistently fail with a “404” error

July 10, 2011| Dorothy McGovern|

Question: Why might logged in users suddenly get a 404 error? Answer: There are two possible scenarios. In the first scenario, some users or workstations have the issue but not others

KBA-01392: IIS 7.0 500.0 Error Reading XML filesKBA-01392: IIS 7.0 500.0 Error Reading XML files

February 7, 2011| Dorothy McGovern|

Problem: This problem is often detected when the BFA workbook (in Microsoft Excel) fails in trying to read its static configuration file. The BFA log will indicate a 500.0 error with

KBA-01457: IP Ports used by SpitfireKBA-01457: IP Ports used by Spitfire

January 7, 2011| Dorothy McGovern|

Question: What ports does Spitfire use? What traffic do I need to allow through the firewall? What hostnames should I whitelist? Answer: All ports listed are defaults. IIS Server 80

KBA-01378: Symptoms of Corrupt Temporary .NET files on IIS ServerKBA-01378: Symptoms of Corrupt Temporary .NET files on IIS Server

April 13, 2009| Dorothy McGovern|

Question: Why do I get the message file /sfPMS/login.aspx has not been pre-compiled and cannot be requested when I try to launch Spitfire from any workstation? Why do I get the

KBA-01008: Why does the Add Files dialog display an error before opening?KBA-01008: Why does the Add Files dialog display an error before opening?

April 23, 2007| Dorothy McGovern|

Question: When I try to use the Add Files tool to add files to the Spitfire Catalog from the workstation file system or scanner, I get an error message that

KBA-01234: Spitfire Performance on a workstation is slowKBA-01234: Spitfire Performance on a workstation is slow

January 30, 2007| Dorothy McGovern|

Problem: Spitfire‘s performance is fine on some workstations, but on others it is slow to load and refresh. Solution: On the IIS Server: Application Pool settings RAM on the IIS

Tag: IIS Server