KBA-01565: Adding a Message to the Login PageKBA-01565: Adding a Message to the Login Page

Question: Can we display custom information on the Login page in Classic UI? How do I edit the information displayed on the Login page? Answer: Yes.  The system can display

KBA-01561: Cannot approve CCO with negative line amount if line would become overpaidKBA-01561: Cannot approve CCO with negative line amount if line would become overpaid

Question: When trying to approve a CCO, the approval was blocked and the following message appeared: Cannot approve: Line 0002 would become overpaid. What does this mean? Answer: When the

KBA-01560: Approved Pay Requests are waiting; cannot approve this deductive change at this timeKBA-01560: Approved Pay Requests are waiting; cannot approve this deductive change at this time

Question: When trying to approve a Pay Request, the approval was blocked and the following message appeared: Approved Pay requests are waiting; cannot approve this deductive change at this time.

KBA-01559: Symptoms of Server Time Sync FailureKBA-01559: Symptoms of Server Time Sync Failure

Question: Why are users getting You do not have update access to the document at this time when they try to save? Why are users getting some other user has

KBA-01554: Construction Billing Entry must have an application with status ‘In Process’ for AIA ItemKBA-01554: Construction Billing Entry must have an application with status ‘In Process’ for AIA Item

Question: When setting the Change Order to Pending, the following message appears: Construction Billing Entry must have an application with status ‘In Process‘ for AIA Item. Why? Answer: If your

KBA-01545: Executive Dashboard Custom Formulas in Supplemental Workbooks.KBA-01545: Executive Dashboard Custom Formulas in Supplemental Workbooks.

Question: I received the ‘Supplemental Workbook Adjustment Needed‘ message shown below.  What should I do? Answer: You need to add the Executive Dashboard (EDB) Supplemental Workbook (SW) fields that are

KBA-01450: Troubleshooting SQL DeadlocksKBA-01450: Troubleshooting SQL Deadlocks

Question: What does Transaction (Process ID nn) was deadlocked on lock resources with another process and has been chosen as the deadlock victim… mean? Answer: Most simply, it means that

KBA-01192: Overview of the CustomerBlock rulesKBA-01192: Overview of the CustomerBlock rules

Overview: The CustomerBlock rules provide a warning or blocking message based on customer status. If the customer’s status matches one specified in the rule, one of two actions will occur:

KBA-01510: Message on Commitment: A valid Vendor must be enteredKBA-01510: Message on Commitment: A valid Vendor must be entered

Problem: When changing the Status to Committed on a Commitment, a message is displayed at the top of the document: A valid Vendor must be entered. Solution: Check to ensure

KBA-01419: Automatic Dashboard Tool Updates require write-access to system resourcesKBA-01419: Automatic Dashboard Tool Updates require write-access to system resources

Question: Why do some users get an error after a Spitfire updated is deployed? Why do I get an “Access Denied” message when opening SOV Billing after some updates? Answer: