September 2011 – Page 8 – Spitfire Client Services

KBA-01045: When I try to print a report, I get a “page cannot be found” error. Why?KBA-01045: When I try to print a report, I get a “page cannot be found” error. Why?

September 21, 2011| Dorothy McGovern|

Question: In Spitfire, I can click on a Spitfire report and the Report Parameters are displayed, but the report doesn‘t print and I get a page cannot be found error

KBA-01044: What can I use in the Text field in the Catalog Search?KBA-01044: What can I use in the Text field in the Catalog Search?

September 21, 2011| Dorothy McGovern|

Question: What text or logical operators can I use in the Text field in the Catalog Search? Answer: Spitfire‘s Catalog Search uses the Microsoft Search Engine, so examples from Microsoft

KBA-01043: How do I delete an Item from my Punch List?KBA-01043: How do I delete an Item from my Punch List?

September 21, 2011| Dorothy McGovern|

Question: I created a Punchlist document with ten items, but now I want to delete one. How do I do that? Answer: If you have permission to delete Items (i.e., you

KBA-01040: How does the Catalog Search work?KBA-01040: How does the Catalog Search work?

September 21, 2011| Dorothy McGovern|

Question: How do the filters for the Catalog Search work? Answer: On the Catalog Dashboard, you may search for Documents and/or Files that match the criteria that you enter. Some

KBA-01036: The Starting Spitfire message is displayed, but Spitfire does not launch.KBA-01036: The Starting Spitfire message is displayed, but Spitfire does not launch.

September 21, 2011| Dorothy McGovern|

Question: When I try to launch Spitfire, the ‘Starting Spitfire‘ message displays but then it appears to just freeze. Now what do I do? Answer: Check the security setting on your computer (see

KBA-01033: Why am I getting a (407) Proxy Authentication Required error?KBA-01033: Why am I getting a (407) Proxy Authentication Required error?

September 21, 2011| Dorothy McGovern|

Problem: When I try to launch Spitfire I‘m getting a System.Net.WebException: The remote server returned an error:(407) Proxy Authentication Required error message. Solution: Add your Spitfire web application as an Exception for

KBA-01031: Why do I get a “not authorized” message when I try to launch the Spitfire dashboard?KBA-01031: Why do I get a “not authorized” message when I try to launch the Spitfire dashboard?

September 21, 2011| Dorothy McGovern|

Problem: After we‘ve set up our Spitfire website and installed all the programs, we try to launch the dashboard. It appears that the dashboard is about to launch (the Spitfire

KBA-01026: Why are the alerts not generated for overdue documents?KBA-01026: Why are the alerts not generated for overdue documents?

September 21, 2011| Dorothy McGovern|

Question: No alerts are appearing in Spitfire for overdue documents. Why not? Answer: Things to consider: Is there an Alert Subscription set up for overdue documents? Alert Subscriptions are set

KBA-01028: Why do my clients get the message that Spitfire Extensions are not available?KBA-01028: Why do my clients get the message that Spitfire Extensions are not available?

September 21, 2011| Dorothy McGovern|

Question: My clients get the message ‘Spitfire Extensions not available, contact your system administrator‘ when they attempt to start an Microsoft Dynamics SL screen from the Spitfire dashboard. How come?

KBA-01027: Why is the Account Category lookup on my Project Change Orders blank?KBA-01027: Why is the Account Category lookup on my Project Change Orders blank?

September 21, 2011| Dorothy McGovern|

Question: When I create a Change Order document, the lookup for my Account Categories is blank. Why? Answer: sfPMS includes only those Account Categories that have been designated for Change Orders

Month: September 2011