KBA-01643: Reports block access based on Company DivisionKBA-01643: Reports block access based on Company Division

Question: When running certain reports, why do users get the message You do not have access to the requested company? Answer: sfPMS supports multiple divisions in your company setup.  See

Integrity Check ReportIntegrity Check Report

This report lists, and allows you to repair, issues with your system. You can ask Spitfire Support to set up a SSRS subscription to run this report automatically on a

KBA-01622: SMTP Message SizeKBA-01622: SMTP Message Size

Question: What does Exceeded Storage Allocation mean? What does Message size exceeds fixed maximum mean? Answer: There was an attempt to send an email, likely with one or more attachments,

KBA: 01617: Register is emptyKBA: 01617: Register is empty

Question: What does the message “Register is empty: create item(s) now” mean? Answer: You tried to open either the Submittal Item Register or the Change Item Register, but they do

KBA-01608: Installing Visual Studio Tools for Office (VSTO)KBA-01608: Installing Visual Studio Tools for Office (VSTO)

Question: How do I meet the VSTO requirement for Spitfire’s Office Integration? How do I fix the message “VSTO 2012 Runtime x64 could not be found”? Answer: Try this link

KBA-01601: Compliance Expired but Work FinishedKBA-01601: Compliance Expired but Work Finished

Question: What does “Compliance Expired, but Work Ended” mean? Answer: Your compliance item (for example, Automotive Liability Insurance) includes expiration tracking.  Expiration tracking compares the Effective and Expiration dates on

KBA-01596: SignatureDescription could not be created for the signature algorithm suppliedKBA-01596: SignatureDescription could not be created for the signature algorithm supplied

Question: Some workstations display a “Cannot Start Application” dialog when I try to launch a Click Once application (like sfDash).  The details say that it is the signature algorithm.  How do

KBA-01589: You are no longer logged into this serverKBA-01589: You are no longer logged into this server

Question: Why do I sometimes see the message “You are no longer logged into this server”? Answer: There are several possible causes. You really did log out … Particularly when

KBA-01578: Changing the message on the new user Welcome Task documentKBA-01578: Changing the message on the new user Welcome Task document

Question: Can I configure the message on the Task document sent to every new user? Answer: You can easily configure the Welcome Task document.  You must be logged in as

KBA-01373: When launching the Spitfire dashboard, I get a message “application cannot be started”KBA-01373: When launching the Spitfire dashboard, I get a message “application cannot be started”

Purpose & Scope: If the ClickOnce Deployment store gets corrupted, you will be unable to launch Spitfire.  Instead, you will get a message that the application cannot start.  The following