KBA-01575: Reports open in Adobe Reader instead of Spitfire Report BrowserKBA-01575: Reports open in Adobe Reader instead of Spitfire Report Browser

Question: On some workstations, why do reports open in Adobe Reader instead of the Spitfire Report Browser? Answer: This is a browser setting.  Sometimes it is easiest to reset by

KBA-01556: Internet Explorer does not open EML and/or MSG filesKBA-01556: Internet Explorer does not open EML and/or MSG files

Question: On certain workstations, EML files do not open from Internet Explorer. On certain workstations, MSG files do not open from Internet Explorer. Answer: This is a workstation issue. It is

KBA-01542: jQuery is UndefinedKBA-01542: jQuery is Undefined

Question: Why do some client workstations get a ‘jQuery is undefined‘ error? Answer: jQuery is a fast, small, and versatile library published by the jQuery.org (the jQuery Foundation).The various parts

KBA-01426: Why is there a prompt to install files when I try to open the SOV workbook?KBA-01426: Why is there a prompt to install files when I try to open the SOV workbook?

Question: When I try to open the SOV workbook in Spitfire, I am prompted to install files on the workstation. Why? Answer: In short, see KBA-01047 and return here if that does not help.

KBA-01425: Why is there a prompt to install files when I try to open a BFA workbook?KBA-01425: Why is there a prompt to install files when I try to open a BFA workbook?

Question: When I try to open the BFA workbook in Spitfire, I am prompted to install files on the workstation. Why? Answer: In short, see KBA-01047 and return here if that does not

KBA-01411: Batch Upload Tool does not update itselfKBA-01411: Batch Upload Tool does not update itself

Problem: The Batch Upload Tool isn‘t launching on the workstation.  Various messages or symptoms (listed below) imply that an update is required Your configuration panel (gear icon) is empty You

KBA-01194: What are the workstation prerequisites for using the BFA, SOV or PD workbooks?KBA-01194: What are the workstation prerequisites for using the BFA, SOV or PD workbooks?

Question: What prerequisites do I need installed on my workstation to open Microsoft Excel for Spitfire‘s BFA, SOV or PD workbooks? Answer: Spitfire‘s BFA (Budget, Forecast, Analysis), SOV (Schedule of

KBA-01234: Spitfire Performance on a workstation is slowKBA-01234: Spitfire Performance on a workstation is slow

Problem: Spitfire‘s performance is fine on some workstations, but on others it is slow to load and refresh. Solution: On the IIS Server: Application Pool settings RAM on the IIS

KBA-01148: Add Files in Bulk ModeKBA-01148: Add Files in Bulk Mode

Question: When I‘m setting up Spitfire and have lots of files for all my projects, is there a way to speed up the file load using the Add Files tool?